Frequently Asked Questions

Philippine law and PAGCOR regulations require all online casino players to be 21 years of age or older. peri11 enforces this strictly — no real-money play is permitted until age is confirmed. Accepted government-issued IDs include: PhilSys National ID, Philippine passport, driver's license (LTO), SSS ID, GSIS ID, PRC ID, Voter's ID, and Postal ID. All documents must be valid (not expired) and clearly show your full name and date of birth. Blurry or cropped images will be rejected and you'll be asked to resubmit.

No. peri11 strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login credentials, use the password reset function on the peri11 Login page or contact our 24/7 support team for assistance.

Go to the peri11 Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a one-time password reset link or SMS code. Follow the instructions to set a new password. For security, choose a strong password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Do not share your password with anyone — peri11 staff will never ask for your password.

peri11 supports the following payment methods for Filipino players: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and peri11 does not accept cryptocurrency of any kind. All payment methods are subject to standard KYC verification before withdrawals can be processed.

Withdrawal processing times at peri11 vary by method. GCash and Maya withdrawals are typically processed within 1–3 business hours once approved. Bank transfers generally take 1–3 business days depending on your bank. All withdrawal requests are subject to a security review, and first-time withdrawals may take slightly longer as our team completes the final KYC checks. Make sure your account is fully verified before requesting a withdrawal to avoid delays. Minimum withdrawal amounts apply — check your account dashboard for current limits.

Yes, peri11 has minimum deposit requirements that vary by payment method. Generally, the minimum deposit via GCash or Maya starts at ₱100, while bank transfers may have a higher minimum. These thresholds are designed to keep peri11 accessible to Filipino players across all income levels while maintaining platform security. Maximum deposit limits also apply and can be adjusted by setting personal deposit limits in your Responsible Gaming settings — a feature peri11 strongly encourages all players to use.

New peri11 players are eligible for a welcome bonus upon making their first qualifying deposit. To claim it, simply register your account, complete KYC verification, and make a deposit that meets the minimum qualifying amount. The bonus will be credited to your account automatically or via a promo code — check the current promotions page for the latest offer details. Wagering requirements apply: bonus funds must be wagered a specified number of times before they can be withdrawn. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while live casino games may contribute less.

There are several reasons a peri11 bonus may not appear in your account: your deposit may not have met the minimum qualifying amount; you may have already claimed the same promotion previously; your account may not be fully verified; or the promotion may have expired. If you believe a bonus should have been credited and wasn't, contact peri11 customer support via live chat with your account details and deposit reference number. Our team will investigate and resolve the issue within 24 hours.

peri11 offers a wide variety of games for Filipino players. The peri11 Casino section features live dealer games including baccarat, roulette, blackjack, and poker. The Slot section has hundreds of video slots from leading providers. Bingo offers classic and speed bingo rooms. Crickex covers cricket-based gaming, while Ludo Quick brings a fast-paced digital version of the classic board game. New games are added regularly — check the platform for the latest additions.

Yes! peri11 is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit peri11.one on your phone's browser (Chrome, Safari, or Firefox recommended) and log in to your account. The mobile interface is responsive and touch-friendly, giving you the full peri11 experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines. For the best experience, use a stable Wi-Fi or LTE connection.

peri11 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through verified and secure payment gateways. We also offer two-factor authentication (2FA) for your account — we strongly recommend enabling it in your account security settings. For full details on how we handle your data, please review our Privacy Policy.

If you notice any unauthorized logins, unexpected transactions, or suspicious changes to your peri11 account, act immediately: change your password right away using the peri11 Login page, then contact our 24/7 live chat support to report the incident. Our security team will temporarily lock your account while the investigation is underway. Never share your login credentials, OTP codes, or personal details with anyone — including people claiming to be peri11 staff. peri11 will never ask for your password via chat, email, or phone.

peri11 provides a full suite of responsible gaming tools accessible from your account settings under the "Responsible Gaming" section. You can set daily, weekly, or monthly deposit limits as well as loss limits. These take effect immediately once set. Importantly, limits can only be lowered without delay — increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions. We encourage all peri11 players to set limits that reflect their personal budget. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, peri11's self-exclusion tool allows you to lock your account for a period of your choosing — from 30 days up to permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred duration, and confirm. Your account will be locked immediately and you will not receive any promotional communications during the exclusion period. Gambling is addictive. Know when to stop. If you need additional support, please visit our Responsible Gaming page for further resources.

Absolutely not. peri11 enforces a strict 21+ age policy in compliance with Philippine gambling laws and PAGCOR regulations. All players must verify their age during registration by submitting a valid government-issued Philippine ID. Any account found to belong to a person under 21 will be immediately and permanently closed, and any funds will be returned. peri11 also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gambling platforms.